Supervisor (Call Centre)
at Dynamic Workforce Solutions Singapore
- Full Time
- 1 month ago
- 5,000 - 6,000 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 1 month ago -
Hiring location
Singapore -
Offered Salary
5,000 - 6,000 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
5 Years Min -
Job Type
Full Time -
Job Role
Sales & Makerting Executive
Roles & Responsibilities
- Coordinate daily operations of customer service business
- Supervise the customer service team's task allocation, agent training, and KPI completion
- Handle unexpected or emergency incidents faced by the customer service team
- Coordinate communication and collaboration with other departments to ensure high-quality and efficient customer service
- Monitor the psychological well being of customer service team members, provide timely counseling and positive guidance, and identify and nurture talent within the team.
Requirement
- -- Candidate must possess at least a Diploma in any field.
- -- Minimum 5 years of relevant working experience.
- -- Capable of managing multiple tasks in a fast-paced environment.
- -- Independent and proactive with good problem solving skills.
- -- Proficient in English and Chinese (to liaise with HQ, China colleague).
