Team Manager
at Cornerstone Staffing Pte Ltd
- Full Time
- 3 weeks ago
- 5,000 - 6,000 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 3 weeks ago -
Hiring location
Singapore -
Offered Salary
5,000 - 6,000 USD / Monthly -
Min. Qualification
Diploma -
Experience
2 Years Min -
Job Type
Full Time -
Job Role
Team Leader / Supervisor
Responsibilities:
- – Guide and mentor a team of Customer Care Officers, fostering a high-performance culture that prioritizes service excellence
- – Conduct training sessions, monitor customer interactions, and equip agents with the skills and confidence needed to succeed
- – Provide fair and constructive evaluations, set clear expectations, and ensure accountability to drive team motivation and success
- – Collaborate across teams to streamline workflows, enhance operational efficiency, and maintain top-tier service standards
- – Generate reports, analyze key metrics, and prepare business reviews to highlight achievements and identify areas for improvement
- – Lead buzz sessions, huddles, and regular check-ins to foster a positive team environment and align the team with strategic objectives
