Senior Customer Service Executive (Call Center)
at Optimum HR Private Limited
- Full Time
- 3 weeks ago
- 5,000 - 5,500 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 3 weeks ago -
Hiring location
Singapore -
Offered Salary
5,000 - 5,500 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
3 Years Min -
Job Type
Full Time -
Job Role
Team Leader / Supervisor
Responsibilities:
- – Monitor and evaluate call quality and performance metrics to ensure service standards are met.
- – Implement and maintain call scripts and service protocols.
- – Handle escalated customer issues and provide resolution in a timely manner.
- – Develop and implement customer care strategies to enhance customer experience.
- – Prepare invoice, invoices and collection of payment from customers
Team Leadership and Development:
- – Lead a team of customer care officer .
- – Monitor conduct teams meeting.
- – Coach, mentor, and develop team members to enhance skills and performance.
- – Identify training needs and coordinate training sessions to maintain high service standards.
