Customer Service Support, Team Lead (Academy / Learning Centre) (DSC/ET)
at Optimum HR Private Limited
- Full Time
- 2 weeks ago
- 4,000 - 5,500 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 2 weeks ago -
Hiring location
Singapore -
Offered Salary
4,000 - 5,500 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
2 Years Min -
Job Type
Full Time -
Job Role
Team Leader / Supervisor
Be Part of Our Success
· Ensure that all enquiries received via calls, emails and walk-ins are replied accurately and timely as in accordance with the prevailing SOPs, policies and procedures.
· Ensure the correct and timely escalation or resolution of urgent cases.
· Attend to appeals and complaints promptly and accurately.
· Monitor, track and ensure the accuracy of all enquiries are promptly and accurately recorded for reporting proposes.
· Ensure that the customer service system and all related systems are in perfect working condition at all times.
· Collate and review all data and information for management reporting.
· Review existing SOPs, Procedures, Documentation to enhance efficiency and effectiveness.
· Oversee the daily operations and completion of tasks in your team.
· Report to and assist Head Training Administration and Operations in other tasks as required.
· Develop and mentor team members.
· Undertake additional tasks as required.
· Other ad-hoc projects may be required.
Qualities We Value
· Bachelor’s degree in any discipline.
· Experience and knowledge in similar industry and the various training grants, such as PSEA, UTAP, SFC is preferred
· Strong leadership and management skills
· Proven leadership skills will be an advantage
· Customer service oriented.
· Excellent communication and collaboration skills
· Proficient in data and trend analysis
· Strong problem-solving and analytical skills
· Ability to adapt to evolving technologies and industry best practices
· Ability to drive change and improvement
