Head of Customer Service
at Cornerstone Staffing Pte Ltd
- Full Time
- 3 weeks ago
- 5,000 - 6,000 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 3 weeks ago -
Hiring location
Singapore -
Offered Salary
5,000 - 6,000 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
8 Years Min -
Job Type
Full Time -
Job Role
Team Leader / Supervisor
Key Responsibilities:
- – Develop and implement a customer service strategy aligned with the company’s business objectives.
- – Lead and mentor a team of customer service representatives, ensuring high performance and engagement.
- – Establish and track KPIs to measure service quality, response times, and customer satisfaction.
- – Optimize customer service processes, including inquiries, troubleshooting, and technical support.
- – Implement CRM systems, chatbots, and automation tools to enhance efficiency.
- – Develop and enforce policies for handling customer escalations and complaints.
- – Act as a key point of contact for major clients, hospitals, and healthcare providers.
- – Gather customer feedback to drive continuous product and service improvements.
- – Collaborate with sales, product, and technical teams to address customer needs effectively.
- – Ensure customer interactions comply with MedTech industry regulations (e.g., FDA, MDR, HIPAA).
- – Develop training programs for customer service teams on product knowledge and patient engagement.
Requirements:
- – Bachelor’s degree in Business, Healthcare Management, or a related field.
- – At least 8+ years of customer service experience, with at least 3 years in a leadership role.
- – Experience in MedTech, medical devices, healthcare, or pharmaceuticals preferred.
- – Strong knowledge of customer service technologies, CRM systems, and call center operations.
- – Excellent communication, problem-solving, and stakeholder management skills.
- – Ability to analyze data and implement strategies for improving service performance.
- – Understanding of regulatory requirements in the healthcare sector.
