Executive, Call Centre Shared Services
at Dynamic Workforce Solutions Singapore
- Full Time
- 4 weeks ago
- 4,000 - 5,000 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 4 weeks ago -
Hiring location
Singapore -
Offered Salary
4,000 - 5,000 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
2 Years Min -
Job Type
Full Time -
Job Role
Team Leader / Supervisor
Key Responsibilities:
- – Support the Manager in monitoring and improving call centre performance through call and email audits, as well as patient feedback.
- – Identify opportunities to enhance and automate work processes using technology.
- – Drive the adoption and effective use of the Customer Relationship Management (CRM) system.
- – Document and streamline call centre workflows systematically.
- – Develop and implement Robotic Process Automation (RPA) solutions to improve efficiency.
- – Participate in workgroups to foster positive change and enhance workplace engagement.
What We’re Looking For:
- – Bachelor’s degree in Computer Science or a related field.
- – Experience with automation tools such as Blue Prism or UiPath is a plus.
- – Passion for process optimization, automation, and driving productivity.
- – Strong communication and interpersonal skills.
- – Highly organized, proactive, and detail-oriented.
- – Able to thrive in a fast-paced, dynamic, and collaborative environment.
- – A team player who enjoys working with people and driving positive change.
