Customer Service Team Leader (East | Call Centre | Office Hours)
at Swift HR Consultancy Limited
- Work From Home / Remote Work
- 1 month ago
- 4,500 - 5,000 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 1 month ago -
Hiring location
Remote Work -
Offered Salary
4,500 - 5,000 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
3 Years Min -
Job Type
Work From Home / Remote Work -
Job Role
Sales & Makerting Executive
What is your mission?
- -- Manages team members in the day-to-day performance of work, provides leadership and coaching.
- -- Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards.
- -- Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments.
- -- Identifies areas of improvement and to be able to introduce new structures and improved processes as required.
- -- Foster team discipline, communication and morale to strengthen teamwork within the team.
- -- Work with clients and execute service recovery actions resulting from service shortfall.
- -- Constantly update and reinforce the team on existing products, services and operational procedures.
- -- Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
- -- Collate and report the agreed statistics (in their respective job scope) on a daily, weekly and monthly basis.
- -- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- -- Preferably with 3 years of working experience in the related field is ideal for this position.
- -- Experience in managing a team.
- -- Highly self-motivated, energetic and sales driven with a positive attitude.
- -- Strong communication skills.
- -- Excellent verbal and written communication skills in English and the language of the supporting market.
