Customer Service Team Leader
at Cornerstone Staffing Pte Ltd
- Full Time
- 3 weeks ago
- 4,500 - 6,500 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 3 weeks ago -
Hiring location
Singapore -
Offered Salary
4,500 - 6,500 USD / Monthly -
Min. Qualification
Diploma -
Experience
3 Years Min -
Job Type
Full Time -
Job Role
Team Leader / Supervisor
What we are looking for:
- – Work closely with client and vendors to prepare modular training for all topics across the components.
- – Assist in initial calibration to ensure knowledge retention during training.
- – Generate reports, maintain dashboards, workflow update, track vendor productivity, vendor system, software and hardware requisition.
- – Work closely with Operation Managers.
- – Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
- – Work closely with the Client to manage high priority cases.
- – Manage the productivity, performance and service quality of the Contact Centre team.
- – Work closely on projects assigned by Client to improve customer experience.
- – Train the Contact Centre team based on the provided resources. Take ownership of team results, understand developmental needs, and provide support to the team.
- – Work with respective stakeholders to ensure that all information is being cascaded accurately.
- – Support and guide the Call Centre team in their proficiency and knowledge of the programme.
- – Provide feedback and recommendations.
