Customer Service Team Leader
at XTEP RECRUITMENT EXPRESS PTE LTD
- Work From Home / Remote Work
- 1 month ago
- 4,300 - 5,900 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 1 month ago -
Hiring location
Remote Work -
Offered Salary
4,300 - 5,900 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
3 Years Min -
Job Type
Work From Home / Remote Work -
Job Role
Sales & Makerting Executive
What we are looking for:
- – Work closely with client and vendors to prepare modular training for all topics across the components.
- – Assist in initial calibration to ensure knowledge retention during training.
- – Generate reports, maintain dashboards, workflow update, track vendor productivity, vendor system, software and hardware requisition.
- – Work closely with Operation Managers.
- – Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role.
- – Work closely with the Client to manage high priority cases.
- – Manage the productivity, performance and service quality of the Contact Centre team.
- – Work closely on projects assigned by Client to improve customer experience.
- – Train the Contact Centre team based on the provided resources. Take ownership of team results, understand developmental needs, and provide support to the team.
- – Work with respective stakeholders to ensure that all information is being cascaded accurately.
- – Support and guide the Call Centre team in their proficiency and knowledge of the programme.
- – Provide feedback and recommendations.
Requirement
- – Diploma / A-Level / Degree
- – Preferably with 3 years of working experience in the related field is ideal for this position
- – Ability to train the Call Centre team on systems information.
- – Self-driven with excellent interpersonal and communication skills.
- – Good communication skills in English.
- – Proficient in Microsoft Office applications.
- – Ability to take the initiative, work independently, and accomplish tasks with minimal supervision
- – Ability to work shifts, weekends, and public holidays when required.
- – Ability to handle difficult interactions in a professional manner.
