Customer Service Team Lead
at Cornerstone Staffing Pte Ltd
- Full Time
- 3 weeks ago
- 4,000 - 4,500 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 3 weeks ago -
Hiring location
Singapore -
Offered Salary
4,000 - 4,500 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
3 Years Min -
Job Type
Full Time -
Job Role
Team Leader / Supervisor
Responsibilities:
- – Ensure timely and accurate responses to all enquiries via calls, emails, and walk-ins, while promptly addressing appeals and complaints according to SOPs and policies
- – Escalate or resolve urgent cases promptly and monitor the accuracy of enquiry records for reporting purposes
- – Maintain customer service and related systems in perfect working condition, and review SOPs and procedures to enhance efficiency and effectiveness
- – Oversee daily team operations, mentor team members, collate data for management reporting, and support the Head of Training Administration and Operations as and when required
Requirements:
- – Min Diploma / Bachelors' Degree in Business or equivalent
- – Min. 3 years of Customer Service Supervisory Experience in Education Industry
- – Possess knowledge in PSEA, UTAP, SFC and various training grants will be an added advantage
