Customer Service Supervisor/ Manager
at Prowess Talent Management
- Full Time
- 1 month ago
- 4,000 - 4,500 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 1 month ago -
Hiring location
Singapore -
Offered Salary
4,000 - 4,500 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
2 Years Min -
Job Type
Full Time -
Job Role
Team Leader / Supervisor
Job Responsibilities:
Attend to phone calls
Timely respond to customer's inquiries relating to product, service, warranty and delivery
Manage customer’s concern and resolve issues
Immediate responds to on-the-ground delivery situation
Maintain detailed records of customer's complains, defects, cost and servicing records
Work with Servicing supervisor to follow up on product servicing and repair (Warehouse visit required)
Issue and follow up on claims and spare parts arrangement with vendor
Work with CSD (Customer Service Department) to ensure reports are updated
All other ad hoc duties as and when required
Other Information:
Working Hours: 5.5 days week
Weekday: 09:00 am to 6:00 pm / 10:00 am to 7:00 pm
Saturday: 10:00 am to 2:00 pm / 2:00 pm to 6:00 pm
General Skills/ Attributes
- – Proficient in using Microsoft Office and – Excel
- – Knowledge in SAP will be an advantage
- – Fluent verbal communication in English, – able to communicate in Chinese and other languages preferred
- – Excellent verbal, written and interpersonal communication skills and telephone etiquette
- – Customer centric attitude and work well under pressure
- – Compose in handling complaints and emergencies
- – Detail oriented and works with a high degree of accuracy
- – Good follow-up skill and well organized
