Customer Service Officer (Contact Centre)
at Cornerstone Staffing Pte Ltd
- Full Time
- 4 weeks ago
- 4,500 - 6,000 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 4 weeks ago -
Hiring location
Singapore -
Offered Salary
4,500 - 6,000 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
3 Years Min -
Job Type
Full Time -
Job Role
Team Leader / Supervisor
Key Responsibilities:
- – Assist customer with inquiries, requests, and appointments, offering personalized recommendations.
- – Coordinate services such as CRM gifting, after-sales support, and orders & returns.
- – Manage in-store appointments and ensure efficient service delivery.
- – Identify opportunities to upsell products and services, contributing to sales targets.
- – Build and maintain strong customer relationships, understanding preferences and providing follow-ups.
- – Handle complaints professionally, providing solutions or escalating issues as needed.
- – Maintain accurate customer records, reports, and administrative documentation.
Key Requirements:
- – Minimum 3 years of experience in a customer service, luxury retail or related
- – Strong sales and communication skills, with a track record of achieving targets.
- – Proficiency in CRM systems and digital tools.
- – Professional, detail-oriented, and able to manage time effectively.
- – Flexible schedule, including weekends and holidays.
- – Multilingual abilities are a plus.
