Customer Service Manager (FMCG, Customer Care)
at Dynamic Workforce Solutions Singapore
- Full Time
- 4 weeks ago
- 4,500 - 5,000 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 4 weeks ago -
Hiring location
Singapore -
Offered Salary
4,500 - 5,000 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
5 Years Min -
Job Type
Full Time -
Job Role
Manager
The Job:
- – Oversee a team handling order-related inquiries, refunds, and customer concerns via email and social media channels, ensuring a smooth and efficient customer service process.
- – Mentor, train, and develop junior team members to enhance their skills and confidence.
- – Handle escalated customer issues with professionalism and efficiency.
- – Implement strategies to improve customer satisfaction and retention.
- – Collaborate with Marketing & Fulfillment teams to enhance the overall customer experience.
- – Monitor service performance metrics and provide regular reports to management.
- – Stay updated with industry trends and best practices to drive continuous improvement.
The Talent:
- – 5+ years of customer service experience, including 2+ years in leadership.
- – Strong problem-solving skills with a proactive, customer-first mindset.
- – Excellent leadership, communication, and interpersonal skills.
- – Ability to multitask and stay composed under pressure.
- – Positive attitude and commitment to exceptional customer service.
- – Willing to work on public holidays or weekends during sales periods when necessary.
