Customer Service Manager
at Cornerstone Staffing Pte Ltd
- Full Time
- 4 weeks ago
- 4,000 - 5,000 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 4 weeks ago -
Hiring location
Singapore -
Offered Salary
4,000 - 5,000 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
3 Years Min -
Job Type
Full Time -
Job Role
Manager
Key Responsibilities
Management related responsibilities:
- – Lead and manage the counter service team, fostering a culture of excellence and accountability.
- – Managed the counter service team’s rostering and leave requests
- – Conduct training and development programs to upskill staff and improve their performance.
- – Develop and implement customer service protocols and processes to enhance the efficiency and effectiveness of the team.
- – Collaborate closely with the operations teams to ensure a consistent and superior customer experience across all touchpoints.
- – Stay ahead of industry trends and bring innovative ideas to improve customer engagement and loyalty.
Customer Service related Responsibilities
- – Cover all basic customer service responsibilities such as answering enquiries, arranging pick up and delivery schedule
- – Review attention to office and leather items from collection points and ensure customer’s requests are followed through
- – Handle escalated customer issues with a calm and solution-focused approach, resolving conflicts and finding win-win outcomes.
- – Ensure the highest standard of customer satisfaction, addressing customer inquiries, complaints, and feedback in a timely and professional manner.
Qualifications and Skills
- – Proven experience in a customer service management role, preferably in a retail, hospitality, or service industry setting.
- – Strong leadership skills with the ability to motivate, coach, and develop a high-performing team.
- – Excellent communication and interpersonal skills, with a knack for problem-solving and conflict resolution.
- – Familiarity with CRM systems and customer service software, with a data-driven approach to monitoring and improving performance.
- – A customer-first mindset with a passion for creating positive experiences.
- – Ability to work in a fast-paced environment and adapt to changing customer needs.
- – Knowledge of the dry-cleaning or laundry industry is a plus, but not required.
