Customer Service Executive (Call Center)
at JTE Recruit Pte Ltd
- Full Time
- 1 month ago
- 4,000 - 4,500 USD Monthly
- 5 (vacancy)
Job Role Insights
-
Date Posted:
Posted 1 month ago -
Hiring location
Singapore -
Offered Salary
4,000 - 4,500 USD / Monthly -
Min. Qualification
Diploma -
Experience
2 Years Min -
Job Type
Full Time -
Job Role
Executive
Responsibilities:
~ Monitor and evaluate call quality and performance metrics to ensure service standards are met.
~ Implement and maintain call scripts and service protocols.
~ Handle escalated customer issues and provide resolution in a timely manner.
~ Develop and implement customer care strategies to enhance customer experience.
~ Prepare invoice, invoices and collection of payment from customers
Team Leadership and Development:
~ Lead a team of customer care officer .
~ Monitor conduct teams meeting.
~ Coach, mentor, and develop team members to enhance skills and performance.
~ Identify training needs and coordinate training sessions to maintain high service standards.
Requirements:
~ Minimum Diploma in any studies
~ Minimum 2 years of relevant experiences.
