Customer Care Officer (Team Lead), Contact Centre
at Cornerstone Staffing Pte Ltd
- Full Time
- 1 month ago
- 4,000 - 6,000 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 1 month ago -
Hiring location
Singapore -
Offered Salary
4,000 - 6,000 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
3 Years Min -
Job Type
Full Time -
Job Role
Sales & Makerting Executive
What You'll Do:
- Manage the day-to-day operations and attend to customer enquires via hotline and digital platforms.
- Monitor performance real time and manage/deploy resources.
- Workload planning and deployment
- Prepare statistics and reports.
- Execute workflows improvement initiatives and changes.
- Handle feedback and escalations from stakeholders.
- Monitor team performance and provide ongoing coaching to staff.
- Inspire and foster teamwork and accountability.
- Provide appropriate solutions and alternatives in a timely manner to meet the KPIs.
- Other ad-hoc duties as assigned
What You'll Need:
- Minimum 3 years in customer service, including 2 years in a supervisory role.
- Strong customer-centric and service-oriented mindset.
- Excellent written, verbal and interpersonal skills.
- Strong communication skills.
- Ability to multi-task, organize, and prioritize under pressure.
- Capability to work independently and as part of a team.
- Ability to motivate and mentor team members.
