Call Centre Supervisor
at Dynamic Workforce Solutions Singapore
- Full Time
- 1 month ago
- 5,000 - 6,000 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 1 month ago -
Hiring location
Singapore -
Offered Salary
5,000 - 6,000 USD / Monthly -
Min. Qualification
Diploma -
Experience
3 Years Min -
Job Type
Full Time -
Job Role
Sales & Makerting Executive
Responsibilities:
- -- Lead team discussions to align on goals, performance expectations, and key updates.
- -- Develop and enforce structured call scripts and service guidelines.
- -- Utilize CRM platforms to generate reports and feedbacks
- -- Ensure call quality and performance indicators to uphold service standards.
- -- Guide, mentor, and support team members to improve their capabilities and overall performance.
- -- Manage escalated customer concerns and provide prompt resolutions.
- -- Facilitate payment collection, prepare quotations, and issue invoices.
- -- Ensure a high-quality customer experience through effective and professional communication.
- -- Responsible for team productivity and operational efficiency.
- -- Review process and seek for improvements.
- -- To finish all the task as assigned and complete all other ad hoc duties as assigned
