Call Centre Manager - South - MNC
at Prowess Talent Management
- Full Time
- 3 weeks ago
- 4,500 - 6,000 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 3 weeks ago -
Hiring location
Singapore -
Offered Salary
4,500 - 6,000 USD / Monthly -
Min. Qualification
Diploma -
Experience
3 Years Min -
Job Type
Full Time -
Job Role
Team Leader / Supervisor
Responsibilities:
- – Lead team discussions to align on goals, performance expectations, and key updates.
- – Develop and enforce structured call scripts and service guidelines.
- – Utilize CRM platforms to generate reports and feedbacks
- – Ensure call quality and performance indicators to uphold service standards.
- – Guide, mentor, and support team members to improve their capabilities and overall performance.
- – Manage escalated customer concerns and provide prompt resolutions.
- – Facilitate payment collection, prepare quotations, and issue invoices.
- – Ensure a high-quality customer experience through effective and professional communication.
- – Responsible for team productivity and operational efficiency.
- – Review process and seek for improvements.
- – To finish all the task as assigned and complete all other ad hoc duties as assigned
