Call Center Supervisor/Team Lead (Automotive Industry)
at Optimum HR Private Limited
- Full Time
- 4 weeks ago
- 5,000 - 7,000 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 4 weeks ago -
Hiring location
Singapore -
Offered Salary
5,000 - 7,000 USD / Monthly -
Min. Qualification
Diploma -
Experience
5 Years Min -
Job Type
Full Time -
Job Role
Team Leader / Supervisor
Roles & Responsibilities
- Work closely on projects assigned to improve customer experience
- Supervise the customer service team's task allocation, agent training, and KPI completion
- Handle unexpected or emergency incidents faced by the customer service team
- Coordinate communication and collaboration with other departments to ensure high-quality and efficient customer service
- Monitor the psychological well being of customer service team members, provide timely counseling and positive guidance, and identify and nurture talent within the team.
Requirement
- – Candidate must possess at least a Diploma in any field.
- – Minimum 5 years of relevant working experience, preferably in automotive industry.
- – Capable of managing multiple tasks in a fast-paced environment.
- – Independent and proactive with good problem-solving skills.
- – Proficient in English and Chinese (to liaise with HQ, China colleague).
