– Order Management: Process sales, sample, and service orders accurately and efficiently from initiation to fulfilment.
– Quotation & Documentation: Prepare and issue quotations promptly, following up with customers to ensure approvals and payments are received on time.
– Follow-Up & Coordination: Proactively coordinate with internal departments to prioritise and fulfil orders, anticipating and resolving potential issues.
– Customer Support & Troubleshooting: Respond to phone and email enquiries, providing basic troubleshooting for service-related issues, before triggering service calls by technicians.
– Logistics & Delivery: Plan and manage daily delivery schedules, and prepare delivery and invoicing documents.
– Invoicing & Tracking: Submit invoices via email or online portals and keep term contract details updated in trackers.
Key Requirements:
– Minimum 2 years of experience in sales coordination or similar roles.
– Experience in using in ERP systems (e.g., SAP/Oracle).
– Strong verbal and written communication skills.
– Excellent problem-solving abilities – able to think ahead, troubleshoot issues, and find solutions.
– Highly organised with great time management skills to meet deadlines.
– Strong attention to detail and accuracy in order processing.
– Ability to work independently and collaboratively across teams.