Etiqa Insurance Singapore is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

Key Responsibilities:

Team Leadership:

>> Manage telesales representatives by providing guidance, training, and support to help them improve productivity and achieve company’s sales goals.

>> Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.

>> Lead by example through active participation in sales calls and customer interactions.

>> Understand team members’ sentiment to score high on employee happiness, or improve matters if their experience scores leave something to be desired.

>> Recruit high potential team members and ensure they are well-equipped to meet their targets.

Sales Management:

>> Take ownership in leads assignment, leads generation.

>> Develop and implement effective sales strategies and campaigns.

>> Analyse sales data and metrics to identify trends, opportunities, and areas to establish competitive edge.

>> Oversee budget, ensuring effective allocation of resources and adherence to financial targets.

>> Monitor and evaluate telesales calls to ensure quality standards are met and provide feedback to improve performance.

>> Responsible in generating management reports, team’s commission statement.

>> Identify opportunities for process enhancements, best practices and innovative techniques to increase productivity and success rates.

>> Ensure compliance with relevant laws, regulations, and company policies during telesales activities.

Customer Interaction and Issue Resolution:

>> Handle escalated customer inquiries and complaints in a professional manner.

>> Ensure exceptional customer service delivery and maintain high customer satisfaction levels.

Training and Development:

>> Mentor team members on closing techniques, product knowledge, and company policies.

>> Define training needs and measure training effectiveness.

>> Hands-on in developing and fine-tuning sales scripts.

Collaboration:

>> Work closely with product marketing, sales, and other departments to ensure telesales efforts are integrated with broader company strategies and initiatives.

>> Provide customers feedback to CX team and management for solutions and identify improvement initiatives.

>> Ad-hoc participation in roadshows to close sales on-site as and when required.

Requirements:

>> 5+ year’s telesales experience in general insurance with at least 3 years in a managerial or team lead position.

>> Proven track record in achieving sales targets in a telesales environment and experience in developing telesales strategies.

>> Experience in employing various closing techniques, effective scripts writing to move leads/opportunities toward making a sale.

>> Strategic thinker with excellent organisation skills.

>> Ability to thrive in a fast-paced, dynamic environment and agile to meet changing market conditions.

>> Excellent managerial skills with a knack for building rapport and influencing others.

>> Experienced in articulating system requirements/enhancement, automation such as CRM, telemarketing software, and other relevant technologies.

>> Experienced in driving telesales process enhancement and/or transformation initiatives is an advantage.

>> Analytical mind-set with the ability to interpret sales data and make data-driven decisions.

>> Bachelor degree in Business, Sales, or a related field.