-- SG / SEA Social Media Strategy: Lead end-to-end social media strategy, from media briefs to creative development, maximizing impact across the marketing funnel.
-- Content Development: Oversee the social media content calendar, creative briefs, and copywriting across platforms (Instagram, Facebook, TikTok, YouTube, etc.).
-- KOL Planning: Working with media to align investment, KPIs to inform KOL plans and briefs to ensure appropriate reach, balance of POE and affiliate presence for each campaign.
-- KOL Engagement: Manage our KOL engagements to drive product advocacy, ensuring effective briefings and content management.
-- Social Listening: Use tools to monitor brand health and share of voice.
-- Measurement: Deliver performance reports using social and KOL analytics tools (e.g., Sprinklr).
-- Community Management: Foster customer advocacy through UGC and collaborate with Customer Service on CARE engagement.
-- Agency Management and engagement: manage our Social content and management agency, our talent KOL agencies as well as any vendors used to deliver our Social strategy
Accountabilities:
-- Build content calendars with Category and media teams to ensure cohesive messaging on all touchpoints and support of key business priorities.
-- Build POE calendar aligned with Media to ensure TTL consistancy in messaging, and appropriate marketing budget allocation by channel
-- Manage local agency for content execution.
-- Understand local market needs and brief in creative concepts
-- Adapt global social content for SEA markets and participate with the global social community for learnings and best practices.
-- Monitor and collaborate with Media to boost high-performing organic content visibility.
-- Regularly report on social insights and performance metrics.
-- Stay updated on platform capabilities, tools as well as content trends
-- Conduct A/B testing to optimize Social content, from copy to visuals.
-- Support e-commerce Livestream planning and execution.
-- Oversee Social budgets effectively within guidance.