Service Project Manager
at Optimum HR Private Limited
- Full Time
- 3 weeks ago
- 8,000 - 10,000 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 3 weeks ago -
Hiring location
Singapore -
Offered Salary
8,000 - 10,000 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
5 Years Min -
Job Type
Full Time -
Job Role
Manager
Responsibilities:
- – Based on maintenance contract, considering the regional network assurance strategy to make network assurance delivery plan, identify risks in advance and organize resources to delivery in time. Guarantee network stability and responsible for the project business results and customer satisfaction:
- – Be responsible for the quality of Engineering to Maintenance handover, maintenance project initiation, team building, performance management of project members and establishment of maintenance plans, maintenance project resources, plan execution and delivery quality;
- – As the owner for the network stability, responsible for the coordination of customer resources during accident recovery, and customer care after accident recovery;
- – Cooperate with KAD to make sure the high risk issues closed in time, Responsible for results of the closing;
- – Approve the network change plan, manage the plan‘s cooperation, responsible for the result of network change;
- – Identify major issue and customer complaint, start management escalation and push customer to implement the solution in time, responsible for satisfaction of high level customer;
- – Manage project team members (including short-term support staff) to comply with the red-line of network quality and network security, ensure the project delivery with safety and compliance;
- – Assure the revenue in time, Properly approve project labour hours, Responsible for achieving the maintenance project’s business target;
- – Communicate with Key customers (operation and maintenance supervisor /CXO, etc.) routinely to present service value and improve maintenance service brand.
