– Review sales and other revenue-generating business plans, identify gaps, and implement proactive measures to optimize hotel room bookings, F&B venues, and conference space capacity to meet targets.
– Contribute to the hotel’s overall selling strategy and ensure alignment across departments to maintain high-quality standards and proactive selling.
– Conduct competitive analysis of the local market and implement strategies to ensure the hotel remains competitive.
– Develop and mentor the Sales Team, ensuring they embrace high-quality standards and proactive sales techniques.
– Respond to and convert incoming inquiries to achieve revenue targets.
– Handle group RFPs, create proposals, present to prospective clients, and negotiate and close hotel sales.
– Maintain accurate data entry of group and meeting inquiries using Delphi FDC.
– Build strong, lasting relationships with customers to fully understand their needs and deliver tailored solutions.
– Conduct briefings, meetings, and property tours to drive results and business opportunities.
– Make sales and telemarketing calls to engage prospective clients and solicit business.
– Host potential clients during site inspections and entertainment activities, where appropriate.
– Collaborate effectively with colleagues in hotel operations and other departments to maximize opportunities.
– Develop and submit weekly sales activity plans, including business leads and reports, in line with the Director of Sales’ requirements.
– Represent the hotel at industry events, trade fairs, and workshops, in coordination with the Director of Sales and the Business Development Department.
– Support the Director of Sales in coaching and training team members, as well as conducting performance-related assessments.
– Assist the Director of Sales and Commercial Director with other delegated duties.
Requirements:
– Strong sales background in MICE, preferably in a luxury setting. A self-motivated and results-driven salesperson.
– At least 3 to 5 years of experience in a similar role.
– Tertiary qualifications, or other collegiate-level degrees, are preferred.