Providing Exceptional Customer Service

•  – Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
•  – Service our customers in order to grow share of the account
•  – Execute and supports the company's customer service standards
•  – Provide excellent customer service consistent with the daily service basics of the company
•  – Set a positive example for guest relations
•  – Interact with guests to obtain feedback on product quality and service levels

Administration & Management

•  – Handle business enquiry and daily correspondence in a timely and professional manner
•  – Create contracts as required
•  – Utilize intranet for resources and information
•  – Utilize Delphi to manage, document and track all managed account activities
•  – Submit daily/weekly/monthly reports to Commercial Director
•  – Complete and review monthly reports in a timely manner (owner’s report, MPR, catering occupancy, production report, etc
•  – Work closely with the Regional Director of Sales and Hilton Worldwide Sales team to drive business into the hotel
•  – Proficient in using hotel’s front office system management tool to manage and track business
•  – Proficient in using hotel’s Account Management Tool (Delphi/H360/HIS etc) to manage and track accounts
•  – Attend and be attentive in all daily briefings, department/team meetings and any other meeting as required
•  – Attend designated training programs
•  – Ensure that the team collects the first deposit where required and reviews all contractual terms prior to contracts being sent out
•  – Reviews proposals to ensure that all necessary information is captured prior to the team sending it out to clients and is correctly booked in Delphi.
•  – Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator
•  – Conduct performance reviews at least twice a year (Mid-Year and Year-End) for each team member
•  – Work closely with the Director of Catering to build a cohesive Business Development team
•  – Assist the Commercial Director in ensuring that targets and standards are met in the team

What are we looking for?

A Director of Sales serving Hilton hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

•  – Minimum of 10 years of progressive experience in hotel sales, with at least 5 years in a leadership or management role, ideally in a hotel or hospitality environment.
•  – Bachelor’s degree in Hospitality Management, Business, Marketing, or a related field (preferred).
•  – Knowledge of the hospitality industry, current market trends, and economic factors
•  – Excellent presentation and creative selling skills to uncover new business. Able to present information logically and confidently verbally and in written form
•  – Strong negotiation skills to close business with a maximum yield
•  – Proficient in using Microsoft office tools especially Excel to create documents, reports and presentation
•  – Ability to read, listen and communicate effectively in both written and spoken English, using correct grammar, spelling and sentence structure
•  – Ability to effectively deal with department heads, customers and team members, some of whom will require high levels of patience, tact and diplomacy
•  – Ability to manage time, resources, and personnel effectively and productively
•  – Ability to persuade, convince and influence others
•  – Persuasive and assertive in communication. Able to present arguments logically and face up to and resolve conflicts or criticism
•  – Maintains staff morale and motivation, pays attentions to the development of skills, pro activity and the taking of responsibility
•  – Prepared to fit working hours to business needs and to respond personally to work problems at short notice