Customer Success Executive
at XTEP RECRUITMENT EXPRESS PTE LTD
- Full Time
- 1 month ago
- 3,500 - 5,000 USD Monthly
- 2 (vacancy)
Job Role Insights
-
Date Posted:
Posted 1 month ago -
Hiring location
Singapore -
Offered Salary
3,500 - 5,000 USD / Monthly -
Min. Qualification
Diploma -
Experience
3 Years Min -
Job Type
Full Time -
Job Role
Executive
As a Customer Success Executive, you will be the primary point of contact for our customers, ensuring they derive maximum value from our solution. You will play a critical role in driving product adoption, retention, and customer satisfaction. By understanding client needs and challenges, you will proactively offer solutions and insights that align with their sustainability and building management goals.
Key Responsibilities
~ Onboarding & Training: Guide new customers through the onboarding process and provide training, ensuring a smooth and successful adoption of the platform.
~ Customer Engagement: Build strong relationships with customers through regular check-ins, identifying their needs & pain points, providing guidance on best practices and proactive support.
~ Product Advocacy: Educate customers on new features and capabilities, driving adoption and ensuring they maximize the value of our product.
~ Issue Resolution: Collaborate with internal teams (Support, Product, Engineering) to resolve customer issues efficiently and improve overall customer experience.
~ Data Analysis & Insights: Leverage customer usage data to identify trends, potential churn risks, and opportunities for upsell or expansion.
~ Customer Feedback: Gather and relay customer feedback to product and engineering teams to continuously improve the product.
~ Renewals & Retention: Drive customer retention efforts by ensuring high satisfaction levels and proactively addressing concerns before they escalate.
~ Process Improvement: Continuously refine and enhance the customer success processes to improve efficiency and effectiveness.
Experience
~ 3+ years of experience in Customer Success, Account Management, or Client Support in a software, engineering or SaaS environment.
~ Strong understanding of facility management, control systems, data analytics, and sustainability solutions is a plus.
~ Excellent communication and interpersonal skills, with the ability to engage and build trust with diverse stakeholders.
~ Comfortable working in an agile startup-like environment.
