Customer Accounts Executive (Aerospace)
at Swift HR Consultancy Limited
- Work From Home / Remote Work
- 1 month ago
- 3,000 - 3,800 USD Monthly
- 2 (vacancy)
Job Role Insights
-
Date Posted:
Posted 1 month ago -
Hiring location
Remote Work -
Offered Salary
3,000 - 3,800 USD / Monthly -
Min. Qualification
Diploma -
Experience
2 Years Min -
Job Type
Work From Home / Remote Work -
Job Role
Executive
What We Offer
Experience the Liebherr Culture and Belief of “One Passion. Many Opportunities.” Immerse in our diversified workforce and make a meaningful, real-world impact with our organisation. We offer a competitive starting salary along with comprehensive medical and dental benefits. Additional perks include two-way transportation provided to/from Clementi MRT, a friendly and nurturing environment and good work-life balance.
The Job
The Customer Service Executive will ensure that customers’ inquiries and complaints are attended to promptly and that parts orders are processed and delivered promptly with proper procedures and supporting documents. As this is a front office role, they should also possess a strong focus in excellent customer service. The position holder should also have a strong flair in dealing and resolving customers’ issues promptly.
What You Can Expect of the Job
~ You’ll handle customers’ orders for piece parts and repair units.
~ You’ll manage Turn Around Time (TAT) for repair units.
~ You’ll monitor and follow-up sales & purchase order activities.
~ You’ll handle customer complaints and provide necessary solution to satisfy customer requirements.
~ You’ll manage retrofit and warranty administration.
~ You’ll generate reports and perform administrative duties.
~ You’ll act as the liaison for other departments (Workshop, Logistics, QA) on customer’s orders.
~ You’ll fulfill “On Call” Duty (i.e.: AOG) if volunteer to be on standby.
~ You’ll reduce the aging of un-invoice activities.
~ Any other tasks as assigned.
