-Supervise the management of key accounts and closely monitor accounts' revenue and business production.
-Conduct quarterly account reviews to identify opportunities and revenue generation from the specific accounts. Seek in-depth knowledge of owned accounts to understand its total revenue impact on the hotel for better negotiation opportunities.
-Conduct sales blitzes and tele-sales to develop new businesses.
-Follow-up on calls with the Catering Sales and Event Services Team to gather feedback and solicit new or repeat business.
-Keep abreast of the current and future competitor’s products, pricing and sales programs and deploys resources to efficiently optimize REVPAR and achieve/maintain the leading market position.
-Support and execute group or hotel-wide sales initiatives/promotions, proactively seeking in-depth knowledge of accounts owned to understand its total revenue impact on the hotel for better negotiation opportunities.
-Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
-Understand the property’s primary target customer and service expectations; serve customer by understanding their business, business issues and concerns to offer better business solution both prior to, and during the event.
-Monitor the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.