Assistant / Manager, Business Development - Casino, International Marketing (Greater China Region)
LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!
Be part of our diverse and inclusive team.
Job Responsibilities
Customer Engagement and Relationship Management
>>Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties
>>Promote gaming products and services to the target market segments, especially towards the Premium players
>>Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands
>>Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies
>>Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences
>>Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin
>>Provide accurate information especially the financial status for credit line recommendation of Premium player
>>Carry an important role to follow up with credit patron and liaise with Premium Account Management for any payment in due
Planning and Development
>>Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.
Job Requirements
Education & Certification
>>High School Degree, College degree is preferred
Experience
>>Possess a minimum of 3 years solid experience in managerial positions in the field of Casino Marketing or player development
Other Prerequisites
>>In depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy
>>In depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS
>>Knowledge of ACSC, Opera as well as Table Touch system is preferred
>>Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc.
Competencies
>>Highly motivated, self-manageable, and sales-driven in a collaborative work culture
>>Customer-centric and service-oriented, focused on hospitality and the customer experience
>>Adept at balancing the need for multi-tasking and prioritization of tasks
>>Embrace challenges and overcomes obstacles with positive attitudes
>>Possess an ability to handle conflicts and solve problems in a culturally diverse environment
>>Champion a culture of collaboration, learning, and adaptability amongst team members
>>Seek continuous learning and improvement in personal and professional capacities