As an Assistant Manager - Business Development, Casino - International Marketing (Japan Region), your key responsibilities would include but not limited to:
Customer Engagement and Relationship Management
>>Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties
>>Promote gaming products and services to the target market segments, especially towards the Premium players
>>Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands
>>Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies
>>Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences
>>Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin
>>Provide accurate information especially the financial status for credit line recommendation of Premium player
>>Carry an important role to follow up with credit patron and liaise with Premium Account Management for any payment in due