Project & Service Management

• –  Lead, deliver and maintain projects within time, scope, and cost
• –  Ensure project delivery quality
• –  Plan & establish project schedules, quality plans, budgets, and communication and risk management plans
• –  Manage issues arising out of scope definition and disputes that impacted scope, schedule & cost
• –  Manage issues arising from integration of various components of the project, e.g. hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc
• –  Experience in Deployments is mandatory.
• –  Manage project financials, ensuring project cost/ revenue forecast is done accurately
• –  Oversee the implementation of the project with regards to schedules, budget, manpower & quality
• –  Resolve project overrun issues
• –  Track project progress and report to Senior Management and Customer
• –  Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage
• –  Lead the project and service team on smooth project transition to operation in accordance with customer requirement and processes.
• –  Manage project operation and ensure service level is maintained without financial penalty and security incident due to negligent or lack of awareness

Customer/Vendor/ Stakeholder Management

• –  Work in collaboration with contracts and subcontractors
• –  Effectively engaged stakeholders in project decisions and execution
• –  Build long-term customer relationships by anticipating and exceeding customer’s expectation
• –  Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs
• –  Strong customer-service orientation
• –  Stakeholder Collaboration: Collaborate effectively with cross-functional teams (IT operations, engineers, vendors) to ensure project success.
• -- Scope and Risk Management: Oversee project scope, budget, and risk, ensuring alignment with network objectives.
• –  Experience in managing government-approved vendors and contractors.
• –  Understanding of procurement processes and contract management within the public sector.

Technical Skills

• –  Network and Server Infrastructure: Proficiency in designing, implementing, and managing network infrastructure components such as routers, switches, firewalls, load balancers, servers, storage, middleware and VPNs.
• –  Cloud Technologies: Familiarity with cloud platforms (e.g., Azure, AWS, Google Cloud) and their infrastructure services.
• –  Virtualization: Knowledge of virtualization technologies (VMware, Hyper-V, KVM) for server consolidation and resource optimization.
• –  Storage Solutions: Understanding of storage technologies (SAN, NAS, DAS) and data management.
• –  Security: Awareness of security best practices, including access controls, encryption, and vulnerability management.
• –  Project Management Tools: Proficiency in using project management software (e.g., Microsoft Project, Jira) for planning, tracking, and reporting.
• –  Change Management: Knowledge of change control processes and tools to manage modifications to infrastructure.
• –  ITIL Framework: Familiarity with ITIL principles for service management.
• –  Disaster Recovery and Business Continuity: Understanding of DR/BC planning and implementation

Qualifications and Experience:

• –  Project Management Experience: The candidate should ideally have experience managing public sector projects in Singapore and possess a valid active project management certificate (e.g. PMP, CITPM).
• –  Understanding of IT Infrastructure: Familiarity with IT infrastructure components such as WAN, LAN, Internet, Voice, Video services, and structured cabling.
• –  Teamwork and Leadership: Strong teamwork, leadership, issue resolution, and negotiation skills.
• –  Communication Skills: Excellent communication skills, especially when working across remote teams.
• –  Adaptability: Ability to thrive under pressure, handle multiple projects, and adapt to a dynamic environment.
• –  Quick Learner: Proven ability to think critically and quickly learn new technologies.
• –  Familiar with government regulations, security standards, and compliance requirements specific to Singapore.
• –  Knowledge of data protection laws (such as the Personal Data Protection Act) and cybersecurity guidelines.