Operations Manager - Global Crew Hosting
at Asia Projects Engineering Pte Ltd
- Full Time
- 1 month ago
- 4,000 - 6,000 USD Monthly
- 2 (vacancy)
Job Role Insights
-
Date Posted:
Posted 1 month ago -
Hiring location
Singapore -
Offered Salary
4,000 - 6,000 USD / Monthly -
Min. Qualification
Diploma -
Experience
10 Years Min -
Job Type
Full Time -
Job Role
Manager
Role and Responsibilities:
~ As an Operations Manager of Global Crew Hosting you will spend a significant part of your time in the following areas:
~ Work close with employees of the Global Crew Hosting Operations team, responsible for maintenance and support of Crew & Network Operations Hosted Production, Test and DR Environments
~ Guide and support the Operations team on adoption and execution of processes and standards
~ Resource planning and task distribution
~ Develop and track KPIs regarding Operations
~ Provide input to the sales process regarding cost/revenue of operations
~ Drive growth & development, motivation and employee satisfaction
~ Establish and improve team collaboration culture within and across the Hosting teams and departments
~ Line Management tasks (1:1 with employees, performance evaluation, administration)
~ Revise and track SLA/SLO
~ Participate in Customer escalation meetings
~ Participate in relevant Stakeholder meetings, convey and guard the Global Crew Hosting operations strategy
~ Identify and manage risks of Operations
~ Coordinate with the Architect/CDC and Deployment team
~ Organize & Host Alignment Meetings
~ Assist in talent recruitment and onboarding
~ Take ownership of and drive the Change Management Approval process
Basic Qualifications:
~ 10+ years of work experience, of which 5+ years in Aviation-IT/Aviation Software industry
~ 3+ years of experience as a Team Lead or (Project) Manager position
Other required attributes:
~ Understanding of Operations
~ Strong organizational and people skills
~ Excellent communication skills, written and spoken. Fluent in English
~ Ability to perform under high pressure
~ Takes initiative and has good presentation skills
The successful candidate will also demonstrate some of the following:
~ Knowledge of Boeing/Jeppesen Crew & Network Operations solutions, applications and dependencies
~ Knowledge of Crew Hosted Environments
~ Technical knowledge of Networking/Infrastructure/Virtualization
~ Jira, Primavera Reports
~ Project Management
~ Procurement processes
~ Experience in Leading Change (Change Management)
~ Demonstrates high level of of Seek, Speak and Listen skills
