Customer Service Team Lead / Manager (Order Management & Logistic)
at Dynamic Workforce Solutions Singapore
- Full Time
- 3 weeks ago
- 4,500 - 6,500 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 3 weeks ago -
Hiring location
Singapore -
Offered Salary
4,500 - 6,500 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
5 Years Min -
Job Type
Full Time -
Job Role
Team Leader / Supervisor
Key Responsibilities:
- – Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
- – Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
- – Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
- – Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
- – Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
- – Review and refresh key performance indicators (KPIs) on internal team and external partners.
- – Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
- – Ensure adherence to compliance and regulatory requirements in order processing.
