Store Operations Manager
at The Rainmakers Recuit Pte Ltd
- Full Time
- 1 month ago
- 3,000 - 5,000 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 1 month ago -
Hiring location
Singapore -
Offered Salary
3,000 - 5,000 USD / Monthly -
Min. Qualification
Diploma -
Experience
3 Years Min -
Job Type
Full Time -
Job Role
Manager
Your role as a Store Operations Manager is to lead and inspire a high-performing team, driving exceptional boutique operations and creating unforgettable customer experiences in a dynamic luxury retail environment.
People Management & Development
- Assist in recruiting, onboarding, and engaging retail teams, working closely with the Store Manager.
- Provide training on systems and procedures.
- Set individual goals based on business objectives, track performance, and provide feedback for improvement.
- Offer coaching and development for career growth.
Customer & Care Services
- Foster a culture of exceeding client expectations.
- Handle aftersales requests and track boutique KPIs.
- Oversee retail performance projects (e.g., service score, aftersales, retail excellence).
- Address urgent client/boutique issues to maintain service standards.
- Assist with policy and knowledge transfer in the boutique.
Digital Tools & Projects
- Manage retail performance tools and digital projects.
- Support IT equipment and budget management.
POS & Cash Management
- Oversee POS and till payments, including distant selling.
- Ensure compliance with legal requirements and anti-money laundering standards.
- Manage POS systems, cash control, and refunds.
Store Maintenance
- Assist with contracts, vendors, and purchasing while adhering to budget and sustainability goals.
- Monitor service quality, negotiate with vendors, and review contracts.
- Support maintenance, events, and projects (e.g., boutique openings, relocations, renovations).
Stock Management
- Help manage inventory, deliveries, and transfers, considering market needs.
- Ensure compliance with legal requirements for stock movement.
- Monitor supply needs and storage regulations.
Process & Internal Control
- Support daily administrative tasks and operational/financial analysis.
- Ensure compliance with Dior guidelines, local policies, and health/safety regulations.
