Software Developer
at Nexus Recruitment Agency (Singapore)
- Full Time
- 4 weeks ago
- 7,000 - 9,000 USD Monthly
- 2 (vacancy)
Job Role Insights
-
Date Posted:
Posted 4 weeks ago -
Hiring location
Singapore -
Offered Salary
7,000 - 9,000 USD / Monthly -
Min. Qualification
Diploma -
Experience
1 Year Min -
Job Type
Full Time -
Job Role
Software Developer
Key Responsibilities & Key Result Areas
- >> Service Catalog Management
- >> Design, configure, and maintain the organization's Service Catalog within the ServiceNow platform.
- >> Collaborate with stakeholders to gather service requirements and ensure accurate representation in the catalog.
- >> Continuously update and improve the Service Catalog to meet evolving business needs.
- >> Requested Item Processing
- >> Configure and optimize the ServiceNow platform to efficiently process and fulfill user-requested items.
- >> Analyze and streamline the request fulfillment process, identifying areas for automation and improvement.
- >> Ensure timely and accurate handling of requested items, providing a seamless user experience.
- >> Workflow Automation and Service Catalog Tasks Generation
- >> Utilize Flow Designer to create configuration-driven workflows and automate Service Catalog Task generation.
- >> Design and implement efficient and scalable workflows to support business processes.
- >> Troubleshoot and resolve issues related to workflow automation and Service Catalog Task generation.
- >> Service Level Agreement (SLA) Management:
- >> Define, implement, and manage SLAs within the ServiceNow platform.
- >> Link SLAs to Service Catalog Task and ensure adherence to defined service levels.
- >> Monitor SLA performance, identify areas of improvement, and propose corrective actions.
- >> Reporting and Dashboarding
- >> Develop and maintain reports and dashboards within the ITSM platform.
- >> Create custom reports to track service performance, SLA compliance, and other key metrics.
- >> Analyze data, identify trends, and provide actionable insights to improve service delivery.
- >> Configuration and Customization
- >> Configure and customize the ServiceNow platform using tools such as Business Rules, UI Policies, Action Buttons, and Script Includes.
- >> Implement enhancements and modifications to meet specific business requirements.
- >> Ensure adherence to best practices and maintain version control of customizations.
Qualifications
- >> Tertiary education in Computer Science / Engineering or related discipline.
Experience
- >> Experienced in ITSM configuration/design/implementation and requirements gathering
Technical / Professional Skills
- >> Must have strong knowledge on ServiceNow fundamentals, configuration & scripting.
- >> Configuring, developing and testing solutions on the platform to meet business requirements
- >> Excellent problem solving & communication skill
Non-Technical / Soft Skills
- >> Ability to work both independently and as part of a team with professionals at all levels
- >> Strong commitment to professional and service excellence
- >> Excellent oral/written communication, planning, project management, networking and influencing skills
- >> Project planning and task estimation
- >> Strong analytical skills and logical approach
