– To ensure successful post-sale implementation, support and maintenance of company's flagship enterprise software product, across multiple sites.
– To ensure customer's success, while managing scope, resources and meeting support SLAs
– To assist with pre-sales and tender activities
REQUIREMENTS:
– Strong communicator - proven written and verbal skills are musts (candidates will be required to show e.g. using samples of – past written communications)
– 2~4 years of experience in managing IT deployment projects in enterprise;
– 3+ years of experience as a scrum master or in a similar role. Working knowledge of agile methodology, techniques, and frameworks, such as Scrum or Kanban, to deliver solutions.
– Experience with public sector IT environments a plus
– Experience with enterprise software deployments a plus