Objective

Operations Support & Admin Executive plays a key role in providing administrative and operational support for Retail & Dining business. This role ensures smooth daily operations by managing documentation, coordinating workflow, and assisting in operational functions. By fulfilling these objectives, the role contributes to a well-organized, efficient, and employee-friendly workplace, allowing other teams to focus on their core responsibilities.

Key Responsibilities 

Office Housekeeping & Pantry Management

–  Ensure office cleanliness and organization, including pantry maintenance

–  Purchase and restock pantry essentials

–  Oversee mail handling and minor facility maintenance, maintain and replenish office supplies, stationery and printer materials

Administrative Support

–  Handle data entry, documentations, record-keeping, purchasing processes and filing of operational records

–  Prepare and process purchase orders, invoices, and contracts

–  Maintain accurate staff attendance, shift rosters, and payroll support

–  Assist in various departments with routine admin tasks to improve efficiency

Operation Coordination

–  Support store and restaurant teams with inventory tracking and stock replenishment

–  Coordinate logistics, deliveries, and supplier communication

–  Monitor and report on operational issues

–  Act as a key contact for vendors, suppliers and service providers

Staff & HR Support

–  Assist in the onboarding of new hires or offboarding employee, ensuring proper documentation

–  Maintain employee records and support HR in leave, medical and claims administration

–  Coordinate staff uniforms, training schedules, and welfare initiatives

–  Help facilitate a well-organized and engaging workplace for employee

Qualifications & Experience

–  Diploma in Business Administration, Operations, or related field

–  3-5 years of experience in administration or operations support, experience in retail and/or dining sectors will be an advantage

–  Strong organizational and multitasking skills

–  Proficiency in Microsoft Office (Excel, Word, Outlook)

–  Ability to work independently and manage multiple tasks efficiently

–  Knowledge of MOM employment regulations and operational SOP is a plus

Personal Attributes

–  Highly Organized and Detail-Oriented – Ability to manage multiple administrative tasks efficiently. Ensures accuracy in documentation, inventory management and scheduling

–  Proactive & Resourceful – Anticipates office, operation and HR needs before issues arise. Finds creative solutions to operational and administrative challenges

–  Strong Communication & Interpersonal Skills – Build positive relationships with employees, vendors, and stakeholders. Clearly conveys information and follows up on tasks effectively

–  Multitasking & Time Management – Handles various office and HR-related tasks simultaneously. Prioritizes work to meet deadlines without compromising quality

–  Adaptable & Problem-Solving Mindset – Quickly responds to unexpected operational or HR issues. Flexible in adjusting to new processes and company needs

–  Confidential & Ethical – Handles sensitive HR and company information with discretion. Ensures compliance with company policies and workplace regulations

–  Team Player with a Positive Attitude – Works collaboratively across departments to improve efficiency and maintains a supportive and service-oriented mindset