Application Support Engineer (Software / L1L2)
at Prowess Talent Management
- Full Time
- 1 month ago
- 3,500 - 5,000 USD Monthly
- 2 (vacancy)
Job Role Insights
-
Date Posted:
Posted 1 month ago -
Hiring location
Singapore -
Offered Salary
3,500 - 5,000 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
1 Year Min -
Job Type
Full Time -
Job Role
Software Developer
Responsibilities:
- – Provide assistance to users, addressing inquiries, troubleshooting issues, and quickly implementing solutions to restore systems to full functionality.
- – Keep detailed documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 2 support.
- – Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
- – Work closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
- – Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.
- – Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
- – Work is arranged in a shift roster following a rotating 3-2-2-3 schedule.
Job Requirements
:
- – Bachelor Degree in Computer Science, or a related field.
- – At least 1 year of experience in application development and/or support, Knowledge in some programming languages (HTML, JAVA) and software testing will be an added advantage.
- – Good verbal and written communication skills.
- – Strong troubleshooting and problem-solving skills with experience in identifying and resolving complex technical issues.
- – Experience with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is a plus.
- – Prior experience in supporting and troubleshooting web -based applications.
- – Experience in supporting FinTech-related software applications is an added advantage.
