Team Leader- Customer Service
at Prowess Talent Management
- Full Time
- 1 month ago
- 3,000 - 4,000 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 1 month ago -
Hiring location
Singapore -
Offered Salary
3,000 - 4,000 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
2 Years Min -
Job Type
Full Time -
Job Role
Team Leader / Supervisor
Key Responsibilities:
- – Assist the Supervisor in overseeing ground operations, including staff management and task coordination
- – Address operational issues swiftly and make timely decisions to reduce disruptions
- – Ensure adherence to safety protocols, security measures, and operational procedures
- – Effectively delegate tasks and provide training and guidance to Customer Service Officers (CSOs)
- – Handle emergencies and critical situations, executing contingency plans as per SOPs
- – Maintain and ensure the functionality of office and communication equipment
- – Prepare and submit daily reports and documentation as required
- – Undertake additional tasks as assigned by the Supervisor
Key Requirements:
- – Minimum of GCE A Level or Diploma in any field
- – 1-2 years of supervisory experience, preferably in operations or customer service
- – Strong multitasking abilities, attention to detail, and excellent communication skills
- – Ability to manage sensitive information with discretion and uphold confidentiality
