Call Centre Support Officer
at Optimum HR Private Limited
- Full Time
- 1 month ago
- 4,000 - 5,000 USD Monthly
- 1 (vacancy)
Job Role Insights
-
Date Posted:
Posted 1 month ago -
Hiring location
Singapore -
Offered Salary
4,000 - 5,000 USD / Monthly -
Min. Qualification
Bachelor’s Degree -
Experience
3 Years Min -
Job Type
Full Time -
Job Role
Team Leader / Supervisor
• Automotive Industry
• Excellent Perks and Supportive Work Environment
• Variable Shift Allowance, Medical, Dental & Insurance Benefits
• Well-Established Company
• Immediate Vacancy
Your New Company:
The company operates in the Automotive Services industry, offering services like roadside assistance, driver education, insurance and vehicle inspections.
Job Summary:
The role of a Call Center Support Officer typically handles customer inquiries and provide assistance to members over the phone. Key responsibilities include responding to calls and emails from members regarding roadside assistance, membership services and general inquiries &etc.
Job Descriptions :
- – To receive and make inbound and outbound calls from / to customers
- – To perform job order taking /entry, related to vehicle breakdown
- – To accurately capture and submit job order via GPS/CAD system
- – To assign jobs and monitor job status
- – To liaise with contractor when there’s a need to utilize their services
- – To handle all calls in a professional and courteous manner
- – To attend to customer’s complaints and escalate complaints to supervisor if necessary
- – To perform credit card sale transaction when required
- – To undertake adhoc task as and when assigned
