– Complete customer transactions in a professional, timely manner and with highest level of respect
– Ensure accuracy in the collection of monies in different currencies or mode of payment such as vouchers, cash/credit card transaction, Samsung Pay, staff purchase etc.
– Ensure adherence of the airport Liquids Aerosols Gels (LAG) regulations
– Reduce the customer’s waiting time to a minimum
– Advise customer on GST and refund/exchange policy
– Conduct daily cash balancing and cash drops
– Update conversion rate as and when necessary
– Achieve the turnaround time for cashiering with high productivity level
Customer Service
– Being a true Shilla ambassador and is customer-focused. Has a positive service attitude and provides a unique customer experience
– Ensure that Shilla’s service step is used in every customer interaction
Respond to customer queries and complaints in a polite and courteous manner
– Maintain a well groomed appearance and project the right professional image at all times
Store Maintenance
– Maintain a safe and clean store environment and implement daily housekeeping duties, abide to all operational procedures
– Maintain stock levels of all inventory related to cashiering such as STEB Bag, invoices, audit and receipt rolls